I want to give back my baby's swag bag, how do I do it?
New/unwashed items in the original packaging with tags still attached may be returned for credit/refund 14 days from the date of the purchase with receipt(less any shipping charges we spent getting the item/s to you).** Please below for exceptions to returns.
Returns must be received back by us within 30 days of your receipt (the date you received confirmed via tracking #). Please allow us 10 business days to inspect your return. All Clearance items & Sale items are final sale. Due to liability reasons, creams/lotions, amber, baby carriers, car seats, strollers, teething items, undergarments and bedding are also final sale.
Condition? We will gladly accept the return of products that are still new-in-packaging, unwashed, tags still attached, unworn, free of any pet hair, smoke or other scents. In short, we must be able to confidently put this product back on our shelf, because we wouldn't want you to be shipped something that had already been used. If we receive a product back that does not meet all of these conditions we will deduct a 30% restocking fee (covering the necessity to list the product in our preloved section).
Defective? If you receive a product with manufacturer defects or defects present themselves with use - those are handled by the manufacturer and they should be contacted directly. If you have any problems hearing from the manufacturer, we are happy to act as intermediary.
Miss-ship? Did we mistakenly ship you the wrong item? Please let us know asap.
Limited Release or Special Orders:
All Special Orders & Limited Release Orders are not eligible for returns.
This also includes but is not limited to Ju Ju Be, Cloth Diapers, Special Orders on Clothing or Toys.